FAQ
About the Vehicle & Equipment
What vehicle will I be renting?
A fully equipped Toyota Hilux 4x4 — rugged, reliable, and ready for African adventures.
What vehicle will I be renting?
A fully equipped Toyota Hilux 4x4 — rugged, reliable, and ready for African adventures.
Detailed answer:
You’ll be driving a Toyota Hilux Double Cab 4x4 — one of Southern Africa’s most trusted vehicles for overland travel. It’s comfortable on long drives, capable on rough terrain, and comes with a rooftop tent, fridge/freezer, dual battery system, and all the camping gear you need for self-sufficient travel.
What equipment is included with the rental?
Rooftop tent, fridge/freezer, bedding, full kitchen kit, table, chairs, and recovery gear.
What equipment is included with the rental?
Rooftop tent, fridge/freezer, bedding, full kitchen kit, table, chairs, and recovery gear.
Detailed answer:
Your vehicle is fully kitted for overland travel, including:
- Rooftop tent with mattress and bedding
- 50L fridge/freezer with dual battery system
- Complete kitchen kit (pots, pans, utensils, crockery, stove, gas bottles)
- Camping table and chairs
- Basic recovery gear (spade, tyre compressor, jumper cables)
- Just bring your personal items and you’re ready to explore.
Is the vehicle manual or automatic?
Manual transmission only.
Is the vehicle manual or automatic?
Manual transmission only.
Detailed answer:
Our Toyota Hilux is a manual transmission 4x4, ideal for full driver control on all terrains. If you’ve only driven automatic before, we can walk you through manual operation before your trip.
Do I need prior experience driving a 4x4?
No — we’ll give you a full 4x4 briefing before you set off.
Do I need prior experience driving a 4x4?
No — we’ll give you a full 4x4 briefing before you set off.
Detailed answer:
A standard driver’s licence is all you need. Before departure, we’ll give you a practical briefing on engaging 4x4, using low range, and driving safely on gravel, sand, and uneven tracks.
Rental Terms & Pricing
How much does it cost to rent the vehicle?
Rates vary by season — request a quote.
How much does it cost to rent the vehicle?
Rates vary by season — request a quote.
Detailed answer:
Pricing depends on the season and trip length, with peak rates during holiday periods. Rates include the fully equipped Hilux, basic insurance, and unlimited kilometres within South Africa. Contact us for a quote.
Is there a minimum or maximum rental period?
Minimum 3 days. No fixed maximum.
Is there a minimum or maximum rental period?
Minimum 3 days. No fixed maximum.
Detailed answer:
We require a minimum hire of 3 days. There’s no set maximum — longer trips can be arranged depending on availability.
What is included in the rental price?
Vehicle, camping gear, basic insurance, unlimited SA kilometres, roadside assistance.
What is included in the rental price?
Vehicle, camping gear, basic insurance, unlimited SA kilometres, roadside assistance.
Detailed answer:
The rental price covers:
- Fully equipped Toyota Hilux
- All camping and cooking gear
- Basic comprehensive insurance
- Unlimited kilometres within South Africa
- 24/7 roadside assistance
- Fuel, park fees, and personal travel insurance are not included.
Are there any additional charges I should know about?
Possible extras: cross-border permits, optional gear, additional driver fee.
Are there any additional charges I should know about?
Possible extras: cross-border permits, optional gear, additional driver fee.
Detailed answer:
Extra costs may include:
- Cross-border insurance and permits
- Optional gear hires (extra fridge, solar panels)
- Additional driver fees
- Fuel and personal insurance are always excluded.
How is payment handled, and what deposit is required?
Deposit to secure booking. Balance before collection.
How is payment handled, and what deposit is required?
Deposit to secure booking. Balance before collection.
Detailed answer:
A booking deposit confirms your reservation, with the balance due before vehicle handover. We also require a refundable security deposit to cover potential damages, refunded after the vehicle is returned in good condition.
Insurance & Safety
What kind of insurance is included?
Comprehensive cover with excess.
What kind of insurance is included?
Comprehensive cover with excess.
Detailed answer:
Our vehicles include comprehensive insurance with a standard excess amount. Reduced-excess cover can be arranged at an additional cost.
Is roadside assistance provided?
Yes — 24/7 across South Africa and approved countries.
Is roadside assistance provided?
Yes — 24/7 across South Africa and approved countries.
Detailed answer:
You’ll have access to 24-hour roadside assistance, covering breakdowns, towing, and mechanical issues in South Africa and neighbouring countries (with prior approval).
What happens if the vehicle breaks down during my trip?
We’ll arrange repairs or recovery.
What happens if the vehicle breaks down during my trip?
We’ll arrange repairs or recovery.
Detailed answer:
If the vehicle breaks down, call us immediately. We’ll arrange repairs where you are, or recovery if needed, to get you back on the road quickly.
Am I covered if I travel into neighbouring countries?
Yes — with prior arrangement and extra insurance.
Am I covered if I travel into neighbouring countries?
Yes — with prior arrangement and extra insurance.
Detailed answer:
Travel into Namibia, Botswana, Lesotho, Eswatini, or Mozambique is allowed if arranged in advance. We’ll provide the necessary cross-border documents and insurance cover.
Pick-Up & Drop-Off
Where can I collect and return the vehicle?
Cape Town only.
Where can I collect and return the vehicle?
Cape Town only.
Detailed answer:
Collection and drop-off are available only in Cape Town — either at our base or Cape Town International Airport. We do not offer pick-up or drop-off in Johannesburg, Windhoek, or other cities.
Do you offer airport pick-up/drop-off?
Yes — Cape Town International only.
Do you offer airport pick-up/drop-off?
Yes — Cape Town International only.
Detailed answer:
We can meet you at Cape Town International Airport for vehicle handover or return, making your trip as seamless as possible.
What time can I pick up and drop off the vehicle?
Flexible, by arrangement.
What time can I pick up and drop off the vehicle?
Flexible, by arrangement.
Detailed answer:
Standard pick-up is from 08:00 and drop-off by 17:00, but we can arrange alternative times with advance notice.
Travel & Driving
Where can I take the vehicle?
Anywhere in South Africa and approved neighbouring countries.
Where can I take the vehicle?
Anywhere in South Africa and approved neighbouring countries.
Detailed answer:
You may travel throughout South Africa and into approved neighbouring countries, provided cross-border arrangements are made in advance.
Can I take the vehicle into Namibia, Botswana, or other countries?
Yes — with permits and extra cover.
Can I take the vehicle into Namibia, Botswana, or other countries?
Yes — with permits and extra cover.
Detailed answer:
Cross-border travel is welcome with prior notice. We’ll arrange the required documents, permits, and insurance for you.
Do you have recommended itineraries?
Yes — we offer custom route suggestions.
Do you have recommended itineraries?
Yes — we offer custom route suggestions.
Detailed answer:
We can suggest routes based on your interests, from coastal escapes to wildlife safaris, including recommended campsites and stopovers.
Are there road conditions I should know about?
Expect gravel, sand, and changing surfaces.
Are there road conditions I should know about?
Expect gravel, sand, and changing surfaces.
Detailed answer:
We’ll brief you on local road conditions, safe driving techniques, and tyre pressure adjustments for gravel, sand, and other terrains.
Booking & Cancellations
How do I book the vehicle?
Contact us online or by email.
How do I book the vehicle?
Contact us online or by email.
Detailed answer:
You can book through our website or by emailing us directly. We’ll confirm availability, send a quote, and guide you through the payment process.
How far in advance should I book?
As early as possible, especially in peak season.
How far in advance should I book?
As early as possible, especially in peak season.
Detailed answer:
We recommend booking months in advance for December–January or school holiday travel, as demand is high.
What is your cancellation policy?
Policy depends on notice period.
What is your cancellation policy?
Policy depends on notice period.
Detailed answer:
Our cancellation terms vary depending on how far in advance you cancel. Full details are provided before booking confirmation.
Additional Gear & Customisation
Can I request extra camping gear or accessories?
Yes — we offer optional extras.
Can I request extra camping gear or accessories?
Yes — we offer optional extras.
Detailed answer:
We can supply extra camping equipment, solar panels, or a second fridge for an additional fee.
Can you arrange activities or permits?
Yes — we can help with bookings and park permits.
Can you arrange activities or permits?
Yes — we can help with bookings and park permits.
Detailed answer:
We can assist with national park bookings, activity reservations, and selected guided tours.
About the Experience
What makes renting from you different from big rental companies?
Well-maintained vehicles, quality gear, and expert local advice.
What makes renting from you different from big rental companies?
Well-maintained vehicles, quality gear, and expert local advice.
Detailed answer:
We focus on delivering a smooth and safe overland experience through well-maintained vehicles, high-quality equipment, and route suggestions based on real local knowledge.
Can you help with trip planning and local advice?
Absolutely — we love sharing our expertise.
Can you help with trip planning and local advice?
Absolutely — we love sharing our expertise.
Detailed answer:
We’ll help you plan routes, recommend scenic spots, and point you to the best campsites based on your itinerary.
Do you have customer reviews or testimonials?
Yes — available on our website.
Do you have customer reviews or testimonials?
Yes — available on our website.
Detailed answer:
You can read feedback from past travellers on our website or social media, giving you an idea of what to expect from your rental experience.
Is fuel included in the rental?
No — you return it with a full tank.
Is fuel included in the rental?
No — you return it with a full tank.
Detailed answer:
Fuel is not included in the rental rate. You’ll receive the vehicle with a full tank and must return it refuelled.